RETURN & REFUND POLICY
GLOBAL HOUSEWARE only deals in brand new equipment. We do not buy up nor deal in second hand equipment.
Any product/machine which has been purchased by a customer and which has been put to use and found to be not in its original pristine condition will not be refunded and is also incapable of being returned as the item would then be deemed to be second hand.
Customers are able to return items for any of the below reasons : –
I have changed my mind (only available before delivery or collection) – (N.B. a credit will be issued)
Not as pictured/described (N.B. a customer is entitled to a full return with no obligation to pay any return shipping fee)
The item is defective/damaged (N.B. goods in transit insurance is left to the discretion of the purchaser)
Incorrect item shipped (N.B. customer is entitled to a full return with no obligation to pay any return shipping fee)
The courier cost incurred when accepting a return:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your original order total and the balance refunded.
A customer wishing to return a purchase must log a return by either contacting GLOBAL HOUSEWARE directly on 011 834-7897 or via email to firstname.lastname@example.org
All returns will be submitted to our Director for review and acceptance.
You have to produce the original receipt or proof of purchase for the item being returned.
The customer is required to provide an image of the return when submitting their request.
Returns should be sent back to you in the same condition and in their original packaging.
If the returned product is accepted back into stock and the customer is to be refunded, we will process the refund on our end.